Exe Bounce Castles Call our team today on 01392 420 783 07857 677 721

Frequently Asked Questions

Q: Do you carry Public Liability Insurance?

A: Exe Bouncy Castles carries a £5 million Public Liability Insurance policy which is available on request.

Q: Is there a delivery charge?

A: All bouncy castle hire booking prices include free local delivery within a 10 mile radius. A small charge for out of area deliveries will usually be charged. (Please contact us for delivery rates)

Q: Do I have to pay a deposit?

A: No deposit is required. We just ask for full payment on delivery.

Q: How do I pay?

A: Most people choose to pay cash on delivery, we do accept paypal via our website and cheque payments need to be received in sufficient time for funds to clear before the booking date.

Q: Do you send us confirmation?

A: Generally we arrange your bouncy castle hire using our internal booking system and do not routinely offer confirmation correspondence. If you provide us with contact details we can do this upon request via post or email.

Q: How much notice is required for a booking?

A: Castle bookings go quickly during the spring/summer season so we would say to book your castle at least a month in advance if possible, however, bookings can be made anytime before the event. Possibly on the same day!

Q: How do I book?

A: Email us at info@exebouncycastles.co.uk or simply Phone 01392 340 476 or 07857677721  with the product you would like to hire and check availability.

Q: Can bouncy castles go on any surface?

A: Grass is the ideal surface, however bark chippings or similar are acceptable. For safety reasons we will not be able to set up any of our castles on tarmac or concrete.

Q: How much space is needed?

A: You will need to allow a minimum 5 feet at the rear for the inflation unit, 5 feet at the front for safety mats and 2 feet either side for pegging. We ask that the area yo as free as possible from other gardens items/toys.

Q: Who sets the castles up?

A: The bouncy castle will be fully set up and inflated on delivery and on collection the castle will be deflated and packed away.

Q: What is the bouncy castle hire period?

A: The rate reflect a days hire should you need the unit overnight then you can do for an additional £30.

Q: Can you provide supervisors for my event?

A: Yes with sufficient notice a supervisor can be provided for £15 per hour or £70 a day (day = max 6hrs).

Q: Is VAT applicable or included to the prices on the site?

A: VAT is included in all quoted prices.

Q: Can I hire a castle and charge a pay per play system?

A: Yes but we strongly recommend that you take out your own Public Liability Insurance for your event in case of injury. Posters and promotional material require our consent.

Q: Do you offer "package deals"?

A: Yes if you're looking to hire 2 or more units. Please contact us to discuss.

Q: When I hire the bouncy castle, is there anything I need to supply?

A: We supply all you need for the castle including inflation unit, extension cable, circuit breaker, and safety mats. All you will need to provide is a 240 volts mains power supply. A generator can be supplied if no mains are accessible. 

Q: What if it's raining or windy?

A: Due to Health and Safety castles can NOT to operated in adverse weather conditions. If the weather is un certain we will call you to see if you wish to go ahead. If you choose to then you will be liable for the hire charge.

Q: Do you supply safety instructions?

A: Yes we provide detailed safety instructions with each hire and are available prior to each hire.

Q: Is there an age limit for children using any of the "Kids Castles"?

A: Yes all of our "Kids Castles" are suitable for children up to and including the age of 12, or a maximum height of 1.5m. If you would like to hire a castle for anyone over the age of 12 or above the height of 1.5m, Then please look at our "Family Castles" which are suitable for all ages (including adults) and heights.

Q: Is your equipment clean?

A: All castles are delivered to you clean and ready to be used.

Q: What days are you available?

A: We understand that most parties and bookings are held at weekend so we provide bouncy castle hire Devon from our Exeter headquarters 7 days a week! 

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